Performance Measures: Why Should I Bother?

The late Peter Drucker, management consultant guru, famously stated “what gets measured, gets managed.”1 This idea has spawned a number of publications and research into the development and use of key performance indicators (KPIs) or performance measures. For example, a Google Scholar search of “performance measures” alone produces nearly two million results. All of that work has provided us with several generally accepted reasons that organizations find performance measures useful … read more.